A global IT company that manages a number of superannuation funds had its business structure aligned to each individual fund. When a management decision saw an internal restructure from fund-based to task-based, the company also took the opportunity to upgrade its legacy production system to EMC’s xPression system in-line with leading industry technology. As the company’s existing documents were created using scripting languages, they faced the common problem of only a small group of people having the skills and knowledge to manage complex documents.

Solution

Mosaic was engaged to implement the company’s superannuation statements using xPresso for InDesign. As well as recreating the documents in user-friendly software, Mosaic provided 24*7 support to the company’s own IT staff during the project’s critical stage.

Outcome

Mosaic’s 24*7 support was instrumental in helping the company meet the project deadlines. As a result, the documents were completed in time for use in the upcoming annual statement cycle. As well as working under pressure to meet critical deadlines, Mosaic was also able to reduce the number of document defects by 80% compared with the previous year.